Marie Stopes Nigeria (MSION) is a results-oriented Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services. MSION is part of Marie Stopes International’s Global Partnership which is in over 37 countries worldwide.
The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI’s partnership mission of enabling individuals to have children by choice not chance.
Working with and reporting to the MSION Contact Centre Manager, the Contact Centre Agent will be responsible for handling all incoming and outgoing calls, as well as responding to clients via chat and social media. The contact centre agent will refer clients to appropriate Centres for services. The agent will provide accurate product and service information to clients.