Job Information
Community Mobilization Assistant [Akwa Ibom]
Job Type: Full-Time
Department: Programmes Operation
Job Category: Operations
Posted: 11-09-2019
Stop Publishing: 
Travel Required: 
Minimum Education: Select Highest Education
Degree Title:
Minimum Experience: 1 Year
Age: -
Job Status
Job Status: Interviewing
Start Publishing: 11-09-2019
No of Jobs: 1
Stop Publishing: 10-01-2020

Marie Stopes Nigeria (MSN) is a results-orientated non-Governmental organisation, which uses modern management and marketing techniques to provide family planning and other reproductive healthcare clinical services in underserved communities. MSN’s goal is to dramatically improve access to family planning and related reproductive health services to reduce maternal mortality and ultimately poverty in Nigeria.

 MSN is part of Marie Stopes International’s Global Partnership which operates in 37 countries and is the largest non-Governmental provider of family planning in the world.

 The core responsibility of this post is to use:

■ initiative             ■ energy          ■ persistence               ■ results orientation

■ drive                  ■ integrity         ■ enthusiasm               ■ commitment to personal development                   

to further MSI’s partnership mission: enabling individuals to have children by choice not chance.


About this Role

The post is part of the programmes/operations team, delivering high impact across most Nigerian states.  It plays a key creative and energising role in creating demand for MSION’s services raising awareness of the types of services available, disseminating information about the services and their importance and stimulating interest in clients to use them.  Using a range of techniques, they reach different segments of the market (adolescents, married, unmarried, younger, older, men, women) and inform MSION’s delivery teams of the specific needs of these groups so that services can be amended accordingly.  MSION Mobilisation Officer work with Social Franchise outlets, MSION’s clinic and Outreach teams. They link with the MSION sales teams.

The post holder is required to demonstrate:  initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development in the excellent delivery of work against these responsibilities.

Key duties in relation to the responsibilities:



1.       Analysis and identification of key targets from a range of potential client groups

2.       Activities with agreed target groups that result in them using MSION strategic services (O/R, SF, SM, clinic)

3.       Development and supervision of a team of community volunteers

4.       Reflection and reporting on impact of MO activities and to management with recommendations on service provision

CYPs generated (by cost, by HI) and DALY

Active database of clientele by segment across given geographies

Active teams of motivated volunteers


Meetings held and information disbursed

Analysis and identification of key targets from a range of potential client groups

Activities include

·         Using the geographical boundaries develop a clear list of potential target groups by segment, identifying issues that affect community to access, utilization and uptake of RH, long acting contraception and family planning services

·         Identify promotion partners (eg SF owners)

·         Document a database of contacts and interests to track input

·         Make choices on whom to target when, why and how

·         Establish and maintain relationships with the media and other networks

·         List local leaders (Govt, non-government, religious etc)


·         Active and growing database with contacts and information

·         Reported choices and agreed targets quarterly

·         % of Adopters and young people aged 15- 19

·         Properly documented outreach sites and scheduling for up to 3months





Activities with agreed target groups that result in them using MSION strategic services

Activities include

·         Monthly activity plans developed and shared

·         Systematic meetings with key groups (advertising, promotional meetings, door to door etc)

·         Development and disbursement of information along agreed lines appropriate to the segment

·         Meetings to deliver training

·         Brand promotion




·         Community Volunteers list, plans and performance management

·         Return on Investment (cost to CYP) measured monthly

·         Referral tracking system shows impact




Development and supervision of a team of community volunteers

Activities include

Selection and management of community volunteers

Mentoring, coaching and supervision

Identification of good talent and recognition of good service



·         Clear lists of volunteers

·         Activities, Assessments, Recognition

·         Monthly analysis of performance of volunteers

Reflection and reporting on impact of CMMO activities and to management with recommendations on service provision

Activities include

Routine monitoring and reporting of all activities and their impact

Documentation of case studies

Client satisfaction surveys

Meetings with service providers to report feedback

Recommendations to management and colleagues on adjustments needed to services



Monthly reports disaggregated by segment

Client surveys


MSION Behaviours / Core Values / Statement


Successful performance at MSION is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSION expects in all employees. Performance is measured against these. They are defined below

  • Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
  • Innovative: Thinking creatively so that ideas generated create a positive outcome
  • Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Team Player: Working as part of a team by being supportive, flexible and showing respect for each other
  • Responsive: Being responsive to changing priorities and demands
  • Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
  • Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
  • Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
  • Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
  • Driven: Drive and determination to deliver results

Regular reporting will indicate ability to conceive, design and deliver on results

  • Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
  • Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly


  • Minimum of OND/HND in any discipline
  • MO must be able to speak with authority and confidence about community attitudes and family planning. They must therefore have knowledge gained through study or equivalent professional experience on modern contraception, health services and local community organisation
  • Computer literacy is an advantage
  • Able to communicate fluently in the local Nigerian Language
  • Good understanding of the local area and ability to investigate and analyse
  • Fluent in spoken and written English
Prefered Skills


  • Demonstrated drive and creativity to find new ways of communication and engaging with potential clients across a range of market segments with specific examples of when you have found new ways to resolve a project issue. (Essential)
  • Demonstrated empathy in working in underserved communities and working to impact on the lives of women (Essential)
  • Networking skills are (essential)
  • Experience in managing volunteers an advantage(essential)
  • Strong organizational abilities that enable you to manage your workload, follow through on objectives and meet deadlines (essential)
  • Proven communications, presentation and negotiation skills. You must be able to “sell” the services that MSION offers in a way that attracts support and report clearly and without prejudice on outcomes (desired)
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